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GX820 Grand Piano Leg Dollies
GX820 Grand Piano Leg Dollies
£465.00
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Grand Piano 7-Piece Detailing Kit for Satin Finishes
Grand Piano 7-Piece Detailing Kit for Satin Finishes
£66.37
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01.3 Inch / 75mm Clear Plastic Castor Cups
02.Yamaha Keyboard Covers (White Logo)
03.Custom Manufacturing
04.Roland Custom Keyboard Cover
05.Yamaha Clavinova Full Cover
06.Universal Custom Made Keyboard Top Cover
07.Korg Custom Keyboard Cover
08.Rubber Muting Wedge with steel wire handle
09.Yamaha Custom Keyboard Top Cover
10.70mm Black Wood Castor Cups
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01.Tozer 5011 Solo Piano Stool
02.Yamaha Keyboard Covers (White Logo)
03.Universal Custom Made Keyboard Top Cover
04.Musical Jewellery Box with Ballerina
05.70mm Black Wood Castor Cups
06.Yamaha Clavinova Full Cover
07.Childrens Midnight Ballerina Music Box
08.Custom Made Amplifier & Cabinet Covers
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Home » FAQ
Frequent Questions
  1. What are your Postage Charges?
  2. Why don't you provide a contact telephone number?
  3. Can you ship to overseas?
  4. How Long before I receive my upright or Grand Piano Cover
  5. When will I receive my Amplifier cover? Surely these are not that complex to manufacture so why does it take so long?
  6. My Amplifier is not shown in your range, so can you still make a cover for me?
  7. What form of payment methods do you accept?
  8. Do you accept Purchase orders from schools and Universities?
  9. Do you keep my credit card information?
  10. Can I collect my order from you?
  11. Can I pay over the phone?
  12. What happens if I am out when the delivery is made?
  13. Who delivers the items?
  14. I have only received part of my order.
  15. I would like to return an item as I have changed my mind.
  16. My item has arrived damaged or faulty.
  17. Do I need a Volume Pedal or Sustain Pedal for my Yamaha Keyboard?
  18. What are MIDI files?
  19. What's the difference between MP3 and MIDI files?
  20. Harmonica Keys? A brief explanation.
  21. Which Might Bright Music Lights can work with a Mains Adapter?
  22. Why Can't I contact you by Telephone?
  23. What is NATO and Sonokeling?
  24. How can I order from you (Personal Customers)?
  25. What is the 4mm and 10mm Padded material which you use on some of the keyboard cover ranges?
  26. How can I place an order? (For trade customers and educational or religious establishments.)
  27. What is the Difference between Flat Capos and Curved Capos?
  28. Internet Explorer Message re allowing secure and unsecure content to be shown.
  29. How do I find out the Model of My Bechstein Grand Piano?

  1. What are your Postage Charges?
    Our Postage Charges vary according to the total weight of all of the items that you are purchasing.

    It also depends where you live. Delivery within the UK is cheaper than if we need to dispatch to Europe or elsewhere

    Dispatch and Shipping overseas can be expensive and whilst we do try to keep the costs to a minimum the cost of International dispatch (especialy for heavy or bulky items) can be expensive.

    If you have a query regarding the postage costs please do email us. If you are purchasing an item which will need international dispatch please feel free to contact us for a definite quote.

    Our Current postage charges are as follows:



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  2. Why don't you provide a contact telephone number?
    The truth is that we are still a relatively small company. Our reputaion throughout the industry is that of a professional and extremely customer focussed organisation and we do rely on providing the best possible customer service.

    However, most of our team have dual roles and therefore we have taken the decision not to man the office constantly to provide a telephone service.

    In 99% of cases we have seen that email communication is by far the most effective medium as we can ensure that a comprehensive response is provided.

    We are able to provide accurate up to date information (which may sometimes be checked with one of our experts in other departments) and minimise delays to new and existing customers.

    The vast majority (over 99%) of emails are responded to during the same working day, which is something that we are extremely proud of. We also have staff working throughout the night and you may often wake up to an email response that we have sent during the midnight hours!

    We strongly believe that by providing the service that we do, in the way that we do, gives us the best opportunity to exceed your expectations.

    Why not let us show you?

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  3. Can you ship to overseas?
    We are very happy to dispatch items overseas and already have a large number of regular customers across every continent.

    We would advise that it is expensive to dispatch international parcels and whilst we do try to minimise these costs where possible, out international postage costs must reflect the costs which we incur.

    Please also note that whilst International Postage costs are shown on the shipping page, within the FAQ pages and elsewhere across our site, we do reserve the right to advise of an increased postage cost in certain circumstances. For example where we identify that the International Postage costs are significantly higher for a bulky or heavy item we would contact you and offer to cancel the order and refund or provide you with a specific and fixed postage quotation.

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  4. How Long before I receive my upright or Grand Piano Cover
    Upon receipt of a completed order we will aim to dispatch your product within 21 days.

    Each cover is individually made to measure and whilst we are normally able to dispatch within 7-10 days we reserve the right to extend this time during a period of exceptional activity to 21+ days.

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  5. When will I receive my Amplifier cover? Surely these are not that complex to manufacture so why does it take so long?
    Upon receipt of a completed order we will aim to dispatch your amplifier cover within 21 days. Each cover is individually made to measure by hand with extreme care and dilligence and whilst we are normally able to dispatch within 7-10 days, we reserve the right to extend this time during a period of exceptional activity to 21+ days.

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  6. My Amplifier is not shown in your range, so can you still make a cover for me?
    The answer to this is an emphatic YES! We can manufacture covers for almost ANYTHING!

    Our Custom Amplifier Covers may be viewed here http://www.pianocoversonline.co.uk/custommadeamplifiercabinetcovers-p-700.html

    To work out an approximate Price for your cover siply enter the overal dimensions here http://pianocoversonline.co.uk/estimate.php

    For a complete Quote please submit a more detailed set of dimensions (including the position of handle apertures) here http://pianocoversonline.co.uk/quote.php

    To ask us a general question about our Custom Amplifier covers please enter your question here http://www.pianocoversonline.co.uk/ask_a_question.php?products_id=700

    And finally, if all of this does not provide the answer to your question why not simply email us? We are always happy to help!

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  7. What form of payment methods do you accept?
    We accept payment by Visa, Mastercard, American Express, Switch, Delta and Paypal. All payments are secure transactions made via the secure servers of Paypal. You do not need a Paypal account to make secure online payment.

    PayPal provide a highly professional and secure payment gateway. This provides our customers with the knowledge and peace of mind knowing that we do not and cannot retain payment details throughout any part of our company.

    We can also accept Bank Transfers and Cheque payments when requested, as well as offering Purchase Order / Invoice terms to schools, colleges, Universities, other companies and Religious Organisations.

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  8. Do you accept Purchase orders from schools and Universities?
    We are more than happy to accept orders from schools, colleges and universities.

    We cater specifically for the standard Purchase Order system that is in place in many of these areas and are happy to receive the purchase order by post, fax or email.

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  9. Do you keep my credit card information?
    No, under no circumstances do Piano Covers Online Ltd have access to your credit card information as payment is made securely through the Paypal or NOCHEX secure payment servers.

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  10. Can I collect my order from you?
    Unfortunately we cannot presently offer this service as the warehouses and manufacturing units which we operate are specially tailored to be suitable as work environments only, so for health and safety reasons we cannot allow unsupervised access.

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  11. Can I pay over the phone?
    Unfortunately, we do not currently have the facility to accept payments over the telephone. We can only presently accept payments through the website or via Cheque or invoice upon special request.

    Online payments with your debit cardis a safer and more secure way.

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  12. What happens if I am out when the delivery is made?
    A card will be posted through your door with a phone number to call to re-arrange delivery.

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  13. Who delivers the items?
    All items are delivered by either courier or Royal Mail. The actual company will vary depending on your delivery address and the parcel's contents and weight.

    Please do not submit a not with your order such as "Leave in the Green House" or "leave in Porch" as we have no control over the delivery companies in the way in which they complete the delivery of your items.

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  14. I have only received part of my order.
    Sometimes different items are sent via different couriers, therefore you may not receive all your items together at the same time. This is normal practice depending upon the contents being dispatched.

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  15. I would like to return an item as I have changed my mind.
    If your item is a Piano Cover, Stool, Amplifier Cover or any other made to order / measure item we do not accept returns unless faulty or damaged.

    If your item is a standard line then you will need to return the item to us within 7 days from delivery, in perfect re-saleable condition, still in original packaging.

    Before returning, please contact us stating the reason for return and we will issue a returns authorisation. We will refund you the purchase price in full (but not including the postage costs). You are responsible for the delivery charges for returning items. Any goods returned incomplete i.e. packaging missing, accessories missing etc will not be credited. Similarly any goods found to have been used will not be credited.

    If you are in any doubt please contact us.

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  16. My item has arrived damaged or faulty.
    If the item has arrived damaged in transit, please write ?damaged? on the delivery note when signing for the delivery. Please contact us within 24 hours of receipt of goods stating which part/s of the item are damaged. If the item is found to be faulty you must inform us within 3 days of delivery. If more than 3 days have elapsed we will use our discretion as to whether or not to replace a faulty item.

    Claims will only be settled after the damaged or faulty goods have been returned with the nature of the fault clearly stated. Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced. Similarly any goods found to have been used will not be replaced.

    If you are in any doubt, please do contact us for clarification.

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  17. Do I need a Volume Pedal or Sustain Pedal for my Yamaha Keyboard?

    A sustain pedal is different to a volume pedal, most users would want both items. The volume pedal or continuous controller plugs into the volume pedal socket & controls the volume. BCK VP7 volume pedal is ideal for Yamaha. http://www.pianocoversonline.co.uk/vp7volumepedal-p-1183.html

    The sustain (or momentary action) pedal plugs into the sustain pedal socket & controls sustain. Sustain is particularly useful on piano sounds, with some sounds brass or string sounds you'll find that if you trigger a key or keys & then hold the sustain pedal but release the key or keys, the sound will continue until the sustain pedal is released.

    The BCK SP1 (small square) sustain pedal is for Yamaha http://www.pianocoversonline.co.uk/sp1momentaryactionpedal-p-1187.html.

    The BCK SP2 (piano type) sustain pedal is also for Yamaha http://www.pianocoversonline.co.uk/sp2pianostylemomentaryactionpedal-p-1188.html

    Both SP1 & SP2 are switchable polarity which means they can operate on all makes of keyboard.


    The sustain (or momentary action) pedal plugs into the sustain pedal socket & controls sustain. Sustain is particularly useful on piano sounds, with some sounds brass or string sounds you'll find that if you trigger a key or keys & then hold the sustain pedal but release the key or keys, the sound will continue until the sustain pedal is released. The BCK SP1 (small square) sustain pedal is for Yamaha http://www.pianocoversonline.co.uk/sp1momentaryactionpedal-p-1187.html. The BCK SP2 (piano type) sustain pedal is also for Yamaha http://www.pianocoversonline.co.uk/sp2pianostylemomentaryactionpedal-p-1188.html

    Both SP1 & SP2 are switchable polarity which means they can operate on all makes of keyboard.

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  18. What are MIDI files?
    A MIDI file contains what the composer played on a music keyboard.
    It keeps track of which note was pressed, when it was pressed, for how long, and at what pressure.
    Playing back a MIDI file would need a device (sound card) that can generate the sounds of common instruments (eg: Piano, Violins, Drums) on its own.

    The note data is sent to the device, which then generates the sounds that was intended (or sometimes not intended).

    A MIDI file is generally very small and can be edited.

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  19. What's the difference between MP3 and MIDI files?
    MP3 audio is a compressed audio format that allows music and voice to be played on a large number of platforms. The files are much bigger than MIDI files.

    This is because MIDI files do not contain any voice information, and the sound stored in a MIDI file is limited to the types of notes that a digital piano can play. MIDI files are ideal for use in karaoke and online music.

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  20. Harmonica Keys? A brief explanation.
    Diatonic harmonicas come in all keys (G, Ab, A, Bb, B, C, Db, D, Eb, E, F, F#), but for beginners it's easier if you start with a basic 10 hole harmonica in the key of "C" (generally speaking, the "G" harmonicas are very low and the "F" and "F#" harmonicas are very high, while the "C" is right in the middle).It is acknowledged that it is often best to start with a basic 10 hole harmonica in the key of "C".

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  21. Which Might Bright Music Lights can work with a Mains Adapter?
    The Mighty Bright Mains Adapter works with the XtraFlex2, Duet2 and Triple LED lights. These are the only lights that can operate on mains power.

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  22. Why Can't I contact you by Telephone?

    Well, quite simply as a fairly small business, a large percentage of our time is spent fulfilling orders and and manufacturing custom made products.

    Therefore we are not always able to fully staff the office. Email enables us to respond as quickly and efficiently as possible with the limited resources at our disposal.

    Please Remember: We are a relatvely small (but rapidly growing) business and therefore do often work outside of our normal hours, so please do not be surprised if we respond to your emails at any time during the day or evening.

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  23. What is NATO and Sonokeling?
    These are types of Oriental or Asian Wood that are used in the manufacturing process.

    Nato wood, also known as Eastern Mahogany, is a relieble, strong wood used on guitar necks. Nato still embodies all of the properties of more commonly used (and more expensive) mahogany.

    Not a bad wood at all for most ukuleles in our opinion, except perhaps for the finest ones!

    Sonokeling is a medium to heavy weight hardwood with characteristic streaks of ash gray, black to dark purple and light brown. Sonkeling is a valuable material, used for high-end furniture, decorative veneers, souvenirs and handcrafted products, including our high quality Tanglewood Ukuleles.

    Sonokeling is found in tropical and subtropical regions of all continents, under the names Indian Rosewood and Palissandre.

    To see more (and images) please click here --- http://blog.pianocoversonline.co.uk/?p=687

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  24. How can I order from you (Personal Customers)?
    There are many ways in which you can place an order. The easiest is online through our main website. You select the items you wish to purchase and then make secure online payment with a debt or credit card. This secure paymet process uses the highly secure PayPal Processing system to provide you with the greatest possible security and avoids us having any financial information from you. In addition you can download an order form and post your requirements into us with a cheque. If in any doubt please contact us and we will be delighted to help.

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  25. What is the 4mm and 10mm Padded material which you use on some of the keyboard cover ranges?
    The 4mm and 10mm Padded materials are 600 Denier PVC Backed Polyester, which is bonded to 4mm or 10mm Open Celled foam with a soft inner lining.

    This maintains a robust yet light weight cover, maximises protection and still looks great!

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  26. How can I place an order? (For trade customers and educational or religious establishments.)
    There are many ways in which you can place an order. The easiest is online through our main website. You select the items you wish to purchase and then make secure online payment with a debt or credit card. You can also email your requirements to enquiry@pianocoversonline.co.uk and we will deal with everything from there. In addition you can download an order form and email, fax or post your requirements into us. If in any doubt please contact us and we will be delighted to help.

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  27. What is the Difference between Flat Capos and Curved Capos?
    The difference is that some guitars (acoustic or electric) have flat fingerboards, while some others (acoustic or electric) have "radiused" or slightly curved fingerboards, and therefore you choose your capo accordingly.

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  28. Internet Explorer Message re allowing secure and unsecure content to be shown.
    Displaying Mixed Content and avoiding prommpt to display secure and non-secure information

    (In Internet Explorer)

    1. Internet Explorer - Tools, Internet Options, Security Tab.
    2. Click "Custom Level" button
    3. Scroll down to "Downloads" section and the question which says "Display Mixed Content" - Change from Disable or prompt to "Enable"
    4. Click "OK" and "OK" again to close


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  29. How do I find out the Model of My Bechstein Grand Piano?
    In most Bechstein Grand Pianos (not the earlier models) the identifying number is cast in the iron frame near the far end underneath the bass strings.

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